You might wish that your employees know more about IT and its inner workings, and you’re not alone. SMBs often suffer from a lack of IT talent, and they might try to supplement this lack of proficiency by training employees on how to do basic computer tasks required to work effectively. Thankfully, you don’t have to rely on just your knowledge and that of your employees when it comes to maintaining your technology.
You can augment your employees’ IT knowledge with the following services offered by IT providers.
An IT Help Desk
One of the best ways to supplement your organization’s in-house knowledge of technology troubles is by taking advantage of an outsourced IT help desk. Basically, this is a phone number or live chat system that your employees can utilize when they need help with specific technology problems. This strikes a unique balance between allowing your employees to get their own support, and giving them access to help when it’s needed most; allowing them to learn more about IT without letting them perform advanced procedures on their own.
If you want to use a help desk as a training tool, you’ll want to make sure that your IT service provider is remotely accessing your employees’ workstation during this process. This helps the service provider guide them through the steps one-by-one, without letting them make big mistakes that could derail operations. Once an employee knows how to do something in particular with minimal effort, they’re less likely to waste time on the same process in the future.
When this interaction is remote, it is typically more cost effective than having a technician go on site.
Focused IT Training
Training is an accepted part of the office environment, and one of the most valuable lessons that you can provide for your employees is technology best practices. Every so often, require that your employees review basic IT protocol, such as how to make secure passwords, how to handle sensitive information, troubleshooting common technology problems, and so much more. Ultimately, your goal should be for your employees to walk out of the training session with the sense that they’ve learned something new about how best to work for your organization and how to handle its technology with care.
In fact, some IT providers can provide all-you-can-eat help desk support for end users, while providing training materials, best practices, and more. We figure that the more educated and effective your staff is, the more growth you will experience. To learn more, reach out to us at 408-927-8700.
