Rick Dexter

Microsoft is constantly innovating to maintain its status as one of the world's largest and most well-respected technology companies. One of its prize projects is Copilot, an operating system-integrated artificial intelligence. In today’s blog, we’ll discuss some of the major changes coming to Copilot and how they can improve people’s lives at work and at home. 

Artificial intelligence's transformative potential is no longer just available to enterprise businesses. Now small businesses are increasingly using the technology to enhance efficiency, improve customer experiences, and drive innovation for the betterment of an organization. Today, we start to explore three popular ways in which small businesses use AI to refine the way they do business. 

SMBs need to be sensitive to their profit margins, as their ability to offer valuable services and products is directly tied to how many resources they have at their disposal. Therefore, you need to do all you can to save money where it counts—including your IT budget. It makes the most sense to take care of your existing IT infrastructure so you don't have to throw away resources needlessly.

When your employees struggle with their technology, who do they turn to? Do you have anyone at your business who is, without a doubt, the go-to IT resource who can help them address simple issues like changing a password or fixing a problem with their workstation? There is a name for this kind of support: the help desk. Let’s discuss why your business needs one and why it might be in your best interest to outsource this responsibility.

There has recently been a surge in cyberattacks and data breaches targeting the healthcare industry and its affiliated businesses and vendors. With one such attack currently featured prominently in the headlines, it seemed appropriate to consider why this is and what businesses of all kinds—particularly those in healthcare—need to do to prevent this kind of thing from happening to them.